Warranty and returns

Return policy

If you decide to refuse the purchased goods, you can do this in accordance with the Law of the Russian Federation "On the Protection of Consumer Rights" dated February 7, 1992 No. 2300-1.

RETURN OF GOODS OF GOOD QUALITY

- The client has the right to refuse the ordered goods at any time before receiving it, and after receiving the goods - within 7 (seven) days, not counting the day of purchase.

- Return of goods of good quality is possible if its presentation and consumer properties are preserved.

- The client does not have the right to refuse a product that has individually defined properties, if the specified product can be used exclusively by the client acquiring it.

- If the client refuses the goods of good quality, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller's expenses for the delivery of the returned goods from the consumer, no later than 10 days from the date the consumer presents the relevant demand.

RETURN OF GOODS OF IMPROPER QUALITY

A product of inadequate quality means a product that is not able to ensure its functional qualities due to a significant drawback (with the presence of defects / defects). The buyer, to whom the goods of inadequate quality were sold, if this was not agreed by the seller, has the right to declare any of the following requirements at his choice:

- replacement for a product of a similar brand (model, article) or for the same product of another brand (model, article) with a corresponding recalculation of the purchase price;

- a proportional reduction in the purchase price;

- gratuitous elimination of defects in the goods or reimbursement of expenses for their correction by the buyer or a third party;

- has the right to refuse to fulfill the contract and demand the return of the amount paid for the goods.

When returning technically complex goods of inadequate quality (the list of such goods was approved by Decree of the Government of the Russian Federation of November 10, 2011 No. 924 “On approval of the list of technically complex goods”), the Buyer has the right to demand:

- replacement for a product of a similar brand (model, article) or for the same product of another brand (model, article) with a corresponding recalculation of the purchase price;
- refuse to fulfill the contract and demand a refund of the amount paid for the goods.

All of the above requirements for the return of goods of inadequate quality can be presented within the following terms:

- The product has a warranty period - during the entire warranty period;
- The product does not have a warranty period - within a reasonable period, but not more than 2 years.

The store has the right to refuse to exchange or return the goods if it considers that the detected significant defect is the result of improper use of the goods. In case of disagreement on the quality or reasons for the occurrence of defects, the store has the right to conduct an independent examination at its own expense. The buyer can participate in the examination and challenge its decision in court. If, as a result of the examination, it is established that the defects of the goods arose through the fault of the buyer, then the buyer is obliged to reimburse the store for the cost of the examination, as well as the costs of transporting and storing the goods associated with it.